The term ‘Weekly Broadband’ or ’us’ or ’we’ refers to the owner of the website Global 4 Communications Ltd, Global House, 60b Queen Street, Horsham, West Sussex RH13 5AD.
Our UK company registration number is 03526932. The term ’you’ refers to the user or viewer of our website.
3.15 Clause added to clarify packages without a call package will be broadband only with no access to any telephony services.
3.16 Clause added to explained If we provide a phone line, only calls to the numbers included in that package can be made (excluding emergency services) and all other calls will be barred.
Sometimes faults in our network affect a service. We’ll always work hard to fix any faults as soon as we can.
We aim to resolve all faults within 7 days, however, in some occasions we may have to liaise with suppliers, which can take a little longer.
Raising a fault with a supplier
Once we raise a fault to our supplier, we aim to resolve the fault within 5 working days from when the fault was raised. Working days meaning Monday to Friday, Bank Holidays excluded.
Escalating a fault with a supplier
If the SLA of 5 working days has been exceeded by our supplier and the fault has not been resolved, we will escalate the fault with them until the issue is resolved. If at any stage during the period in which the SLA has been breached and the fault is not resolved, you can request that we escalate the fault on your behalf. We will aim to keep you informed regularly during this time.
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